Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)Refund & Cancellation Policy

This policy covers customers who arrange an LG Subscribe subscription through this website, including those choosing the 5-Year Plan (60 months) or 7-Year Plan (84 months).

LG Subscribe products are available through fixed-term subscription arrangements. Depending on the chosen product and available options, subscription periods include:

• 5-Year Plan – 60 months
• 7-Year Plan – 84 months

The amount payable follows the selected product, subscription plan, promotional offer and applicable LG Subscribe terms and conditions.

Successfully processed payments are generally non-refundable. Exceptions may apply where a refund is required under Malaysian law or approved following confirmation of a billing or payment error.

Both the 5-Year and 7-Year plans involve a fixed subscription period.

Customers considering cancellation or termination before their agreed term ends should contact us or the relevant LG customer service team for guidance.

Cancellation, early termination, ownership transfers, payment of the remaining subscription balance and any other contractual arrangements are governed by the applicable LG Subscribe Terms & Conditions.

Making a cancellation request does not, by itself, release the customer from unpaid balances, remaining instalments or other responsibilities under the subscription agreement.

If you notice an incorrect charge, duplicate payment or another billing issue, please reach out through our Contact Uspage.

We will help review your enquiry and, when required, forward it to the appropriate LG team for verification.

Refund requests are assessed according to the details of the transaction and the relevant LG Subscribe terms and conditions.

The operator of this website does not have independent authority to decide or approve refunds under an LG Subscribe agreement.

This website is managed by an independent LG Subscribe sales representative. It is not the official corporate website of LG Electronics Malaysia.

All subscription-related matters—including applications, approvals, payments, billing, cancellations, refunds and early termination—are governed by the applicable terms, conditions and policies of LG Electronics Malaysia.

Where information on this website differs from the customer’s official LG Subscribe agreement or applicable LG terms and conditions, the official LG documentation takes precedence.