PRIVACY POLICY & PERSONAL DATA PROTECTION NOTICE

Last Updated: September 2026

This Privacy Policy and Personal Data Protection Notice (“Privacy Notice”) describes how we collect, use, process, share, retain and safeguard personal data when you browse the LG Subscribe Malaysia website (“Website”), contact us, make an enquiry, request product details or communicate with us through other channels.

We value your privacy and are committed to managing personal data responsibly in accordance with applicable Malaysian legislation, including the Personal Data Protection Act 2010 (Act 709), where applicable.

This Website is independently operated by an authorised LG Subscribe sales agent/consultant in Malaysia.

It is not the official website of LG Electronics Malaysia.

We offer information, consultation and sales support for LG Subscribe / Rent-Up products and programmes. Our services include assisting customers with enquiries, applications, registrations and related arrangements.

Sales Consultant: LOO ZI XUAN
Consultant Reference: LGF220770
Telephone: +6011-17567 3197
Email: lgdamansarautama@gmail.com
Website: https://lg-subscribe.co

Please use these contact details if you have questions about this Privacy Notice or how we handle personal data.

The personal data we collect depends on how you use the Website and interact with us. It may include the following categories.

• Your full name;
• Telephone or mobile number;
• Email address;
• Correspondence details; and
• Other contact details you choose to share.

• Products you are considering;
• Your preferred subscription or rental plan;
• Your preferred communication channel;
• Suitable times for appointments or follow-up;
• Details included in your enquiries;
• Information needed to assist with applications or registrations; and
• Any other information you voluntarily provide.

Certain information may be collected automatically when you visit or use the Website, such as:

• Your IP address;
• Browser and device type;
• Operating system;
• Pages viewed;
• Approximate location inferred from technical data;
• The website or source that referred you to us;
• The dates and times of your visits; and
• Other technical or usage data arising from your interaction with the Website.

We may collect personal data when you:

• Complete an enquiry or contact form;
• Call us;
• Send messages through applications such as WhatsApp;
• Communicate with us on social media;
• Ask about products, prices or promotions;
• Arrange an appointment, consultation or follow-up;
• Speak with our sales consultant;
• Provide information for an application or registration;
• Browse or interact with the Website; or
• Share information with us voluntarily through other means.

Where allowed by applicable law, we may also obtain relevant information from service providers, authorised representatives or other parties assisting with your enquiry, application or transaction.

We may collect, use and process personal data for the following purposes:

1. To answer your enquiries;
2. To communicate with you about LG products, subscription programmes or services;
3. To provide details about products, prices, promotions and programmes;
4. To support enquiries relating to LG Subscribe / Rent-Up;
5. To schedule appointments and follow-up communications;
6. To assist with applications, registrations and associated procedures;
7. To verify information when reasonably necessary;
8. To coordinate communications with relevant authorised parties;
9. To provide customer assistance and support;
10. To keep records of enquiries and correspondence;
11. To improve the Website, our services and the customer experience;
12. To evaluate Website usage and marketing performance;
13. To assess the effectiveness of advertising campaigns;
14. To prevent fraud, misuse, abuse and unauthorised activity;
15. To meet applicable legal and regulatory obligations; and
16. To fulfil other purposes reasonably connected with those listed above.

Where applicable law permits, we may use your contact details to share information about relevant LG products, promotions, offers, updates, subscription programmes and related services.

If consent is required for direct marketing, we will obtain the appropriate consent before sending such communications.

You may contact us at any time to request that marketing or promotional messages be discontinued.

Your decision to opt out of marketing does not necessarily stop communications reasonably required to address your enquiries or manage service-related, transactional or administrative matters.

We may share personal data, or allow access to it, where reasonably necessary to carry out the purposes set out in this Privacy Notice.

Recipients may include:

• Authorised sales personnel;
• Authorised service personnel;
• Relevant LG Subscribe / Rent-Up representatives or entities assisting with your enquiry, application or transaction;
• Website hosting providers;
• IT and technical support providers;
• Communication and messaging service providers;
• Analytics and advertising providers;
• Payment, administrative or processing service providers, where applicable;
• Professional advisers;
• Government bodies, regulators or legal authorities where disclosure is required by law; and
• Other parties where you have consented or where applicable law otherwise allows disclosure.

We do not sell your personal data as a commercial product.

We may use third-party analytics, advertising and measurement tools to understand Website traffic, enhance performance, evaluate advertising results and improve our marketing activities.

Depending on the tools implemented on the Website, these may include services supplied by Google, Meta or other providers.

These services may operate through:

• Cookies;
• Tracking pixels;
• Conversion tags;
• Analytics tags; and
• Comparable technologies.

The relevant providers may process information collected through these tools under their own privacy policies and terms.

Please refer to those providers’ privacy policies for more information about their data-handling practices.

Cookies and similar technologies may be used on the Website to:

• Support essential Website functions;
• Remember your preferences;
• Understand traffic and Website usage;
• Assess visitor behaviour;
• Evaluate advertising and campaign results;
• Enhance Website functionality and performance; and
• Assist with marketing activities.

Your browser or device may offer settings that allow you to manage, restrict or disable cookies.

Blocking certain cookies may limit the operation or performance of some Website features.

Where required by law, appropriate mechanisms for obtaining cookie or tracking consent may be provided.

Providers supporting our hosting, analytics, advertising, communications, storage or other technology services may operate outside Malaysia or process personal data overseas.

Where applicable, we will take reasonable steps to ensure that personal data is handled in line with relevant legal requirements and appropriate safeguards.

We apply reasonable administrative, organisational and technical safeguards to protect personal data from:

• Unauthorised access;
• Misuse;
• Loss;
• Alteration;
• Unauthorised disclosure; and
• Destruction.

However, complete security cannot be guaranteed for information transmitted over the internet, communicated electronically or stored digitally.

You should also exercise reasonable care when sharing personal information through online channels.

We retain personal data only for as long as reasonably needed to fulfil the purposes for which it was collected, or for legitimate business or legal requirements.

Retention may be necessary to:

• Address enquiries;
• Complete applications or transactions;
• Deliver customer support;
• Keep appropriate business records;
• Resolve disputes;
• Meet legal or regulatory obligations; and
• Protect legitimate business interests.

Once the information is no longer reasonably required, appropriate measures may be taken to delete, destroy or anonymise it, subject to applicable legal requirements.

Subject to Malaysian law, you may have the right to:

• Request access to personal data we hold about you;
• Ask for inaccurate, incomplete or outdated information to be corrected;
• Withdraw consent where it forms the basis of processing;
• Request details about the processing of your personal data; and
• Ask us to stop using your personal data for direct marketing.

Requests may be subject to identity checks, legal requirements, applicable exemptions or reasonable administrative procedures.

Please contact us using the details in this Privacy Notice to exercise any applicable rights.

You may contact us to withdraw consent where our processing of your personal data relies on that consent.

Withdrawal does not affect the lawfulness of processing undertaken before your consent was withdrawn.

Where the relevant data is reasonably needed, withdrawing consent may limit our ability to answer certain enquiries, handle applications or provide particular services.

Please ensure that the information you provide is accurate, complete and reasonably current.

If your details change, or if you discover an error in information previously supplied, please notify us so that corrections can be made where necessary.

When sharing someone else’s personal data with us, please ensure that you have the necessary authority, permission or consent, where required.

You should also ensure that the individual has been informed about the collection and processing of their information as required under applicable law.

The Website is intended for a general audience and is not specifically aimed at children.

We do not knowingly collect children’s personal data for purposes prohibited by applicable law.

If you believe that a child has submitted personal data through the Website without the necessary consent or authority, please notify us.

Links to websites or platforms operated by third parties may appear on this Website.

This Privacy Notice covers this Website only and does not apply to the privacy practices of external websites or platforms.

Before providing personal information to another website, please review its own privacy notice or policy.

We may revise this Privacy Notice periodically to reflect changes to:

• The Website;
• Our services or business operations;
• Technologies used on the Website;
• Applicable laws or regulatory requirements; or
• Our personal data-processing practices.

The current version will be made available on this Website with the revised “Last Updated” date.

For questions, requests or concerns about this Privacy Notice or your personal data, please contact:

Sales Consultant: LOO ZI XUAN
Consultant Reference: LGF220770
Telephone: +6011-17567 3197
Email: lgdamansarautama@gmail.com
Website: https://lg-subscribe.co

We will take reasonable steps to consider and respond to enquiries concerning privacy and personal data.

When you submit personal data through this Website, you acknowledge that you have been given the opportunity to read this Privacy Notice and understand the purposes for collecting, using, sharing and processing your information.

Where applicable law requires consent, we will obtain it separately or through an appropriate consent process.

Submitting an enquiry alone does not create a contract with LG Electronics Malaysia or mean that this Website is operated by LG Electronics Malaysia.